Refund, Cookies, Disclaimer & Shipping Policy

1. Refund & Cancellation Policy

Scalerpedia plans and executes most work in collaboration with multiple vendors, platforms and production partners. Because of this, refunds are very limited and only possible in exceptional cases explicitly agreed in writing.

1.1 Refunds Not Provided For

Refunds are generally not applicable in the following cases:

Custom gifting orders already in production – once printing, engraving or branding is started, materials and labour are already committed.
Event vendor retainers – blocked dates and vendors (venues, decorators, artists, etc.) are paid in advance and are non-refundable.
Software subscriptions & tools – including SaaS products, licences, plugins, CRMs and third-party integrations purchased on your behalf.
Domain, hosting, plugins and similar digital assets – these are billed to us by third-party providers and cannot be refunded once activated.
Recruitment fees after candidate joining – once a candidate has joined your organisation, recruitment fees are considered earned.
Digital services already executed – such as campaigns, designs, strategy sessions, content production, or hours already spent by our team.

1.2 Cancellations

If you wish to cancel a project or order, you must:

Request cancellation in writing – via email or an officially accepted channel.
Understand that all completed or committed work will be billed proportionately – including creative work, coordination time, vendor advances and any non-recoverable costs.

Once an order or project is cancelled, any future restart may be treated as a new engagement with fresh timelines and commercials.

1.3 Event Rescheduling

If you need to reschedule an event:

We will try to coordinate with vendors and partners to shift dates, subject to availability.
Additional charges may apply from vendors for new dates, extended hours, change of venue, or any rescheduling penalties.

These extra charges will be communicated in advance wherever possible and must be approved before proceeding.

2. Cookie Policy

Scalerpedia uses cookies and similar technologies to improve your experience on our website. Cookies are small text files stored on your device by your browser when you visit a website.

2.1 Why We Use Cookies

We may use cookies to:

Improve website performance – ensuring pages load correctly and features work smoothly.
Track analytics – understanding which pages are visited, how long users stay and which content is useful.
Personalise experience – remembering basic preferences or showing more relevant content where possible.

2.2 Types of Cookies Used

Essential cookies – required for core website functions such as navigation, form submissions or basic security. The site may not function correctly without them.
Analytics cookies (e.g. Google Analytics) – help us measure traffic, understand usage patterns and improve site structure and content.
Marketing cookies (e.g. Meta Pixel, where applicable) – used to measure campaign performance and show more relevant ads on partner platforms.

2.3 Managing Cookies

You can disable or delete cookies through your browser settings at any time. Please note that some parts of the website may not function properly if essential cookies are blocked.

3. Website Disclaimer

The information provided on the Scalerpedia website is for general guidance and awareness only. While we try to keep the content accurate and updated, it may not always reflect the latest changes in our services or third-party tools.

3.1 No Professional Advice

Content on this website should not be treated as legal, financial, HR, tax or technical advice. For any critical decisions, you should consult a qualified professional or request a formal proposal from our team.

3.2 Limitation of Liability

Scalerpedia is not responsible for:

Information errors, outdated content or unintentional inaccuracies on the website.
Failures, downtime or misconfigurations of third-party tools and platforms.
Any direct, indirect or consequential losses arising from reliance on website information or tools.

The final and binding details of scope, pricing, timelines and responsibilities are always specified in official quotations, proposals, email confirmations or contracts.

4. Delivery & Shipping Policy (Corporate Gifting)

This section applies specifically to corporate gifting orders handled by Scalerpedia, including customised merchandise, branded gift boxes and bulk gifting.

4.1 Shipping Timelines

Typical dispatch timelines are:

Standard dispatch: approximately 3–7 working days, depending on product and quantity.
Customised gifts: approximately 7–20 working days, based on design approval, printing/branding and stock availability.

Exact timelines will be mentioned in your quotation or order confirmation wherever possible.

4.2 Shipping Charges

Unless clearly specified otherwise, shipping and logistics costs are charged separately. These may depend on:

Destination city and service type (standard/express).
Weight, dimensions and number of parcels.
Any special handling or packaging requirements.

Where shipping is included in the quotation, it will be clearly mentioned as a line item.

4.3 Delays & External Factors

Once dispatch is completed and the shipment is handed over to the courier partner, delivery time is influenced by factors beyond our direct control. Scalerpedia is not liable for delays due to:

Courier or logistics partner issues or operational backlogs.
Adverse weather conditions affecting transport.
Festivals, regional holidays or peak season rush.
Strikes, political disturbances or regulatory checks.
Sudden inventory shortages or manufacturer delays.

In case of delays, we will coordinate with the courier and keep you informed, but compensation or refunds are not guaranteed unless specifically agreed in writing.